Service quality management in hospitality, tourism, and leisure /
Kandampully, Jay,
Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors. - New York : Haworth Hospitality Press, 2001. - xvii, 339 pages ; 25 cm.
Includes bibliographical references and index.
8179921840
Hospitality industry--Management.
Tourism--Management.
Leisure industry--Management.
647 / K13
Service quality management in hospitality, tourism, and leisure / Jay Kandampully, Connie Mok, Beverley Sparks, editors. - New York : Haworth Hospitality Press, 2001. - xvii, 339 pages ; 25 cm.
Includes bibliographical references and index.
8179921840
Hospitality industry--Management.
Tourism--Management.
Leisure industry--Management.
647 / K13