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Service management : operations, strategy, information technology /

Fitzsimmons, James A.,

Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. - Sixth edition. - New York : McGraw Hill, 28 cm. - xvii, 537 pages : color illustrations, figures, tables ; 27cm.

Includes indexes.

ISBN: 9780071263467

Subjects--Topical Terms:
Service management.

LC Class. No.: Sixth edition.

Dewey Class. No.: 658 / F57

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Service management : operations, strategy, information technology /