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Service excellence in tourism and hospitality /

Tieng, Sophea,

Service excellence in tourism and hospitality / by Sophea Tieng. - Burlington, Canada : Society Publishing, 2022. - xiii, 297 pages : colored illustrations, tables, figures ; 24 cm.

Includes index.

ISBN: 9781774691182

Subjects--Topical Terms:
Service Excellence and Quality.
Service Design.
Managing customer.--Expectations.

Dewey Class. No.: 658.812 / T563s

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Service excellence in tourism and hospitality /