Front office services -- Journey into the travel and tourism industry -- Emerging global tourism and hospitality -- The travel and tourism industry -- Enormous accommodation operation -- The lodging industry -- Hotel departments and organization -- Tourist and travelers -- The busy rooms division -- The front office: The heart of the hotel operation -- The front office department -- The people behind the service -- Front desk officer profile -- Code of ethics, standards, and policies -- Common practices in the industry -- Different front office sections -- Harmony with the other depertment -- Other inter-department coordination -- The guest cycle -- Pre-arrival -- The front office systems -- Mastery of front desk competency requirements -- The lodging facility, products, and services -- Hotel and room layout and facilities -- Guestroom amenities and supplies -- Guest information and services -- Performance guide to common guest services -- Room rate and tariffs -- Front-of-the-house guest services -- Front office special functions -- The concierge and bell service -- Club reception services -- Club membership, services and information

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