TY - BOOK AU - Serrano,Angelita C. TI - Principles of marketing SN - 9789719654308 U1 - 658.8 PY - 2016/// CY - Manila PB - Library Services & Publishing Inc. KW - Marketing N1 - Includes bibliographical references; Marketing principles and strategies -- Customer relationship: customer service -- Market opportunity analysis and consumer analysis -- The marketing mix -- Managing the marketing effort -- Workshop and presentation of marketing plan ER -