Locker, Kitty O., <br/><br/>
Business and administrative communication / 
Kitty O. Locker, Donna S. Kienzler. 
 - Tenth edition. 
 - New York :  McGraw-Hill,  2013. 
 - xvii, 729 pages :  tables, figures ;  28 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>9780071317955 
<br/><br/><label>Dewey Class. No.: </label>658.45  / L78