TY - BOOK AU - Dobson, Ann, TI - Grolier business library: Writing business letters SN - 0717297489 U1 - 027 PY - 1995/// CY - Wanchai, HongKong PB - Grolier International Inc. N1 - Includes bibliographical references and index; The business letter- mastering the basic- planning your letter- presenting your letter- using word processing systems- letters to customers and suppliers- letters to promote the company- letters dealing with accounts problems- letters on staff matters- letters for overseas- letters on tricky subject- personal business letters ER -