TY  - BOOK
AU  - Payne, Shella,
TI  - Grolier Business Library: Delivering customer service
SN  - 0717297489
U1  - 027 
PY  - 1995///
CY  - Wanchai, HongKong
PB  - Grolier International Inc.
N1  - Includes bibliographical references and index
ER  -