Marshall, Peter, <br/><br/>
Grolier Business Library: Delivering customer service/ 
Shella Payne. 
 - Wanchai, HongKong:  Grolier International Inc.,  1995. 
 - 143 pages:  tables.  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>0717297411 
<br/><br/><label>Dewey Class. No.: </label>027  / G89