TY  - BOOK
AU  - Gonzalo, Richard Philip A.
AU  - Calixto Terence I. Obong.
TI  - Applied business tools and technologies in hotel and restaurant management (HRM)
SN  - 9786210450224
U1  - 650 
PY  - 2023///
CY  - Quezon City, Philippines
PB  - REx Bookstore
KW  - Hospitality Industry
KW  - Tourism system and organization
N1  - Includes Index; Includes Bibliographical References; Preface -- Chapter 1 : Management in service-oriented business settings -- Chapter 2 : The tourism and hospitality industry : implications on management of service-oriented businesses -- Chapter 3 : Overview of business tools and technologies used in hotel and restaurant setting -- Chapter 4 : Operations management in service-oriented businesses in tourism -- Chapter 5 : Global distribution system and computer reservations system -- Chapter 6 : Property management system -- Chapter 7 : Marketing and sales activities in the hotel and restaurant business -- Chapter 8 : Customer and guest service activities -- Chapter 9 : Procurement and inventory management -- Chapter 10 : Administrative activities and information systems of service-oriented businesses -- Chapter 11 : Strategic management in service-oriented businesses
ER  -