TY - BOOK ED - 3G E-Learning TI - A visual references to : : guest service SN - 9781984680303 U1 - 647 PY - 2023/// CY - New York PB - 3G E-Learning LLC KW - Hotel service management KW - Guest service and operation N1 - Includes references and index; Supervision of guest service -- Customer feedback -- Grooming and etiquette in hospitality -- Guest complaint management -- Customer retention -- Lodging operations management -- Guest experience in hotels -- The guest service of beverages ER -