TY - BOOK AU - Serrano, Angelita C. AU - Serrano, Angelita C. TI - Principles of Marketing SN - 9789719654308 U1 - 658.8 PY - 2016/// CY - Manila Philippines PB - Unlimited Books Library Services & Publishing Inc. N1 - includes bibliographic reference; Marketing principle and strategies -- customer relationship: Customer Service -- Marketing opportunity analysis and consumer analysis -- the marketing mix -- Managing the marketing effort -- workshop and presentation of marketing plan ER -