TY  - BOOK
AU  - O'shannessy,Vivienne
TI  - Front office skills: a practical approach 
SN  - 9789810696153
U1  - 647.94 
PY  - 2011///
CY  - Singapore
PB  - Pearson Education South Asia Pte Ltd.
KW  - Front office
N1  - Includes bibliographical references and index
ER  -