TY  - BOOK
AU  - Cavendish,Marshall
TI  - English for  modern living : : Basic 2 / 
SN  - 9789628882922
U1  - 420 
PY  - 2005///
CY  - Singapore: 
PB  - Marshall Cavendish Ltd. , 
KW  - English.
N1  - includes  glossary
; Dealing with the unexpected -- Explaining and apologizing -- Making cintact by phone -- Dealing with incoming calls  Leaving and taking messages --
ER  -