Ford, Robert C.,  <br/><br/>
Total quality management for hospitality and tourism /  
Robert C. Ford, Michael C. Sturman and Cherrill P. Heaton.  
 - Andover :   Cengage Learning ,   2012 
 - 522 pages :   illustrations ;   23 cm.  
<br/><br/>Includes glossary and index.  
<br/><br/><label>ISBN: </label>9789814352611 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management.
<br/><br/><label>Dewey Class. No.: </label>658   / F68