TY  - BOOK
AU  - Ford,Robert C.
AU  - Sturman,Michael C.
AU  - Heaton,Cherrill P.
TI  - Total quality management for hospitality and tourism / 
SN  - 9789814352611
U1  - 658  
PY  - 2012///
CY  - Andover : 
PB  - Cengage Learning , 
KW  - Total Quality Management
N1  - Includes glossary and index.
ER  -