TY  - BOOK
AU  - Cavendish,Marshall
TI  - English for  modern living: : Basic 2 work book / 
SN  - 9789628882984
U1  - 420 
PY  - 2005///
CY  - Singapore: 
PB  - Marshall Cavendish Ltd. , 
KW  - English.
KW  - Conversation with people.
N1  - includes  glossary
; Dealing with the unexpected -- Explaining and apologizing  --Making contact by phone -- Dealing with incoming calls. -- Leaving and taking the messages -- Email and telephone problems
ER  -