Oakland, John S., <br/><br/>
Total quality management and operational excellence :  text with cases / 
John S. Oakland. 
 - Fourth Edition. 
 - xxiv, 530 pages :  illustrations, tables ;  25 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>9780415635493 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.<br/>Total quality management.--Case studies.<br/>BUSINESS & ECONOMICS / General.<br/>BUSINESS & ECONOMICS / Quality Control.<br/>BUSINESS & ECONOMICS / Total Quality Management.
<br/><br/><label>Dewey Class. No.: </label>658.4013  / O2