TY  - BOOK
AU  - Oakland,John S.
TI  - Total quality management and operational excellence: text with cases 
SN  - 9780415635493
U1  - 658.4013 
PY  - 2014///
CY  - New York
PB  - Routledge
KW  - Total quality management
KW  - Case studies
KW  - BUSINESS & ECONOMICS / General
KW  - BUSINESS & ECONOMICS / Quality Control
KW  - BUSINESS & ECONOMICS / Total Quality Management
N1  - Includes bibliographical references and index
ER  -