TY  - BOOK
AU  - Evans,James R.
AU  - Lindsay,William M.
TI  - Total quality management
SN  - 9789814441001
U1  - 658.562 
PY  - 2013///
CY  - Singapore
PB  - Cengage Learning Asia Pte Ltd
KW  - Six Sigma and Technical System
N1  - Preface 13 -- Part 1 The quality system 17 -- Chapter 1 Introduction to quality 19 -- Chapter 2 Philosophies and frameworks 59 -- Chapter 3 Total quality in organizations 110 -- Part 2 The management system 147 -- Chapter 4 Focusing on customers 149 -- Chapter 5 Process management 194 -- Chapter 6 Performance measurement and strategic information management 245 -- Chapter 7 Building and sustaining performance excellence in organizations 300 -- Part 3 Six sigma and the technical system 342 -- Chapter 8 Principles of six sigma 344 -- Chapter 9 Design for six sigma 379 -- Chapter 10 Tools for process improvement 440 -- Appendixes 481
N2  - "This book has three objectives for managers and business professionals: to familiarize managers with the basic principles of total quality management; to show how these principles are used in a variety of organizations; and to illustrate the relationship between TQM principles and the theories studied in management practice." -- Book
ER  -