Evans, James R., <br/><br/>
Total quality management / 
James R. Evans, William M. Lindsay. 
 - Phillippine edition. 
 - Singapore :  Cengage Learning Asia Pte Ltd,  2013. 
 - 1 volume (various pagings):  tables, figures ;  23 cm. 
<br/><br/>Preface 13 -- Part 1 The quality system 17 -- Chapter 1 Introduction to quality 19 -- Chapter 2 Philosophies and frameworks 59 -- Chapter 3 Total quality in organizations 110 -- Part 2 The management system 147 -- Chapter 4 Focusing on customers 149 -- Chapter 5 Process management 194 -- Chapter 6 Performance measurement and strategic information management 245 -- Chapter 7 Building and sustaining performance excellence in organizations 300 -- Part 3 Six sigma and the technical system 342 -- Chapter 8 Principles of six sigma 344 -- Chapter 9 Design for six sigma 379 -- Chapter 10 Tools for process improvement 440 -- Appendixes 481 
<br/><br/> "This book has three objectives for managers and business professionals: to familiarize managers with the basic principles of total quality management; to show how these principles are used in a variety of organizations; and to illustrate the relationship between TQM principles and the theories studied in management practice." -- Book 
<br/><br/><br/>English 
<br/><br/><label>ISBN: </label>9789814441001 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Six Sigma and Technical System.
<br/><br/><label>Dewey Class. No.: </label>658.562  / E1