Martins, Flavio,  <br/><br/>
Win the customer :  70 simple rules for sensational service / 
by Flavio Martins. 
 - New York :  American Management Association,  2016. 
 - xii, 228 pages :  22 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>9780814436240 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Love Your Critics.<br/>Serve People, Not Shareholders.
<br/><br/><label>Dewey Class. No.: </label>658.812  / M3865