TY  - BOOK
AU  - Martins,Flavio
TI  - Win the customer: 70 simple rules for sensational service 
SN  - 9780814436240
U1  - 658.812 
PY  - 2016///
CY  - New York
PB  - American Management Association
KW  - Love Your Critics
KW  - Serve People, Not Shareholders
N1  - Includes index
ER  -