Includes bibliography and webliography (pages 135-136).

"This textbook evolved from daily dilemmas encountered in the hospitality industry, as hospitality industry flourish, this textbook helps young hotelier to understand why room division and control system is a must in the hotel operation. It provides a holistic treatment of the subject from concept or idea to the final development of the hotel management. The book features the chapters, lesson-end-activity for the students to evaluate. This textbook room Division Management and Control System will enable the readers to know how division management, security, conflict, risks management room and emergency situation are handled in the hotel operation." -- Preface.