000			01781nam a22002657a 4500
003			USANT
005			20250902110600.0
008			250902b |||||||| |||| 00| 0 eng d
020			_a9786210450224
040			_aUSANT _beng _cUSANT _erda
082			_a650 _bG643a
100			_aGonzalo, Richard Philip A. _eauthor.
245			_aApplied business tools and technologies in hotel and restaurant management (HRM)/ _cRichard Philip A. Gonzalo.
250			_aFirst Edition
260			_aQuezon City, Philippines _bREx Bookstore _c2023
300			_avi, 167 pages. _btables, black and white pictures. _c25.4 cm
500			_aIncludes Index.
504			_aIncludes Bibliographical References.
505			_aPreface -- Chapter 1 : Management in service-oriented business settings -- Chapter 2 : The tourism and hospitality industry : implications on management of service-oriented businesses -- Chapter 3 : Overview of business tools and technologies used in hotel and restaurant setting -- Chapter 4 : Operations management in service-oriented businesses in tourism -- Chapter 5 : Global distribution system and computer reservations system -- Chapter 6 : Property management system -- Chapter 7 : Marketing and sales activities in the hotel and restaurant business -- Chapter 8 : Customer and guest service activities -- Chapter 9 : Procurement and inventory management -- Chapter 10 : Administrative activities and information systems of service-oriented businesses -- Chapter 11 : Strategic management in service-oriented businesses.
546			_aEnglish
650			_aHospitality Industry/
650			_aTourism system and organization.
700			_aCalixto Terence I. Obong. _eauthor.
942			_2ddc _cBK _eFirst Edition _h650 _iG643a _kFIL _m2023 _n0
999			_c18545 _d18544