| 000 | 00806nam a22002297a 4500 | ||
|---|---|---|---|
| 003 | USANT | ||
| 005 | 20250717104931.0 | ||
| 008 | 240815b |||||||| |||| 00| 0 eng d | ||
| 020 | _a9780071263467 | ||
| 040 |
_aUSANT _beng _cUSANT _erda |
||
| 050 | _aSixth edition. | ||
| 082 |
_a658 _bF57 |
||
| 100 | 1 |
_aFitzsimmons, James A., _eauthor. |
|
| 245 | 1 |
_aService management : _boperations, strategy, information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons. |
|
| 250 | _aSixth edition. | ||
| 260 |
_aNew York : _bMcGraw Hill, _c28 cm. |
||
| 300 |
_axvii, 537 pages : _bcolor illustrations, figures, tables ; _c27cm. |
||
| 500 | _aIncludes indexes. | ||
| 650 | _aService management. | ||
| 700 | 1 |
_aFitzsimmons, Mona J., _eauthor. |
|
| 942 |
_2ddc _cBK _h658 _iF57 _kCIR _m2008 _n0 |
||
| 999 |
_c5589 _d5589 |
||