000			01784nam a22002537a 4500
003			USANT
005			20240820075828.0
008			240817b |||||||| |||| 00| 0 eng d
020			_a978981441001
040			_aUSANT _beng _cUSANT _erda
082	0	4	_a658.4013 _bE92t
100	1		_aEvans, James R., _eauthor.
245	1		_aTotal quality management / _cJames R. Evans, William M. Lindsay.
250			_aPhilippine edition.
260			_aSingapore : _bCengage Learning Asia Pte Ltd., _c2013.
300			_a484 pages : _billustrations, tables, figures ; _c23 cm.
505			_aPreface 13 -- Part 1 The quality system 17 -- Chapter 1 Introduction to quality 19 -- Chapter 2 Philosophies and frameworks 59 -- Chapter 3 Total quality in organizations 110 -- Part 2 The management system 147 -- Chapter 4 Focusing on customers 149 -- Chapter 5 Process management 194 -- Chapter 6 Performance measurement and strategic information management 245 -- Chapter 7 Building and sustaining performance excellence in organizations 300 -- Part 3 Six sigma and the technical system 342 -- Chapter 8 Principles of six sigma 344 -- Chapter 9 Design for six sigma 379 -- Chapter 10 Tools for process improvement 440 -- Appendixes 481
520			_a"This book has three objectives for managers and business professionals: to familiarize managers with the basic principles of total quality management; to show how these principles are used in a variety of organizations; and to illustrate the relationship between TQM principles and the theories studied in management practice." -- Book
546			_aEnglish.
650			_aQuality control.
650			_aTotal quality management.
700	1		_aLindsay, William M., _eauthor.
942			_2ddc _cBK _h658.4013 _iE92t _kCIRC _m2013 _n0
999			_c5785 _d5785