000			01951nam a2200253 4500
003			USANT
005			20250625150539.0
008			240820b |||||||| |||| 00| 0 eng d
020			_a9786214150229
040			_aUSANT _beng _cUSANT _erda
082			_a647.94068 _bS2273
100			_aSalamat, Laarni San Jose, _eauthor.
245			_aFront office services / _cLaarni San Jose Salamat.
260		1	_aManila, Philippines: _bJFS Publishing Services , _c2017.
300			_a137 pages : _billustrations, tables; _c25 cm.
490			_3K to 12 program
505	0		_aFront office services -- Journey into the travel and tourism industry -- Emerging global tourism and hospitality -- The travel and tourism industry -- Enormous accommodation operation -- The lodging industry -- Hotel departments and organization -- Tourist and travelers -- The busy rooms division -- The front office: The heart of the hotel operation -- The front office department -- The people behind the service -- Front desk officer profile -- Code of ethics, standards, and policies -- Common practices in the industry -- Different front office sections -- Harmony with the other depertment -- Other inter-department coordination -- The guest cycle -- Pre-arrival -- The front office systems -- Mastery of front desk competency requirements -- The lodging facility, products, and services -- Hotel and room layout and facilities -- Guestroom amenities and supplies -- Guest information and services -- Performance guide to common guest services -- Room rate and tariffs -- Front-of-the-house guest services -- Front office special functions -- The concierge and bell service -- Club reception services -- Club membership, services and information
546			_aEnglish
650		0	_aTLE _vtextbooks _zPhilippines
650		0	_aTourism.
650		0	_aCustomer service.
651			_aPhilippines
942			_2ddc _cBK _h647.94068 _iS2273 _kCIR _m2017 _n0
999			_c9609 _d9609