A visual references to : guest service / 3G E-Learning.
Material type:
TextPublication details: New York : 3G E-Learning LLC , 2023.Edition: Second EditionDescription: vii, 372 pages : colored illustration ; 23 cmISBN: - 9781984680303
- 647 M939a
Contents:
Supervision of guest service -- Customer feedback -- Grooming and etiquette in hospitality -- Guest complaint management -- Customer retention -- Lodging operations management -- Guest experience in hotels -- The guest service of beverages
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
|---|---|---|---|---|---|---|---|---|
Book
|
College Library College Library | Circulation | CIR 647 M939a 2023 (Browse shelf(Opens below)) | 1-1 | Available | 71957 |
Browsing College Library shelves, Shelving location: College Library, Collection: Circulation Close shelf browser (Hides shelf browser)
| CIR 647 K13 2004 Service quality management in hospitality, tourism, and leisure / | CIR 647 K15 2001 Managing front office operations / | CIR 647 M61 2002 Restaurant management : customers, operations, and employees / | CIR 647 M939a 2023 A visual references to : guest service / | CIR 647 S1 2013 Hospitality management / Mahesh Chandra Singh. | CIR 647 T21 2001 Hospitality sales and promotion : strategies for success / | CIR 647 W81 2002 Leadership and management in the hospitality industry / |
Includes references and index.
Supervision of guest service -- Customer feedback -- Grooming and etiquette in hospitality -- Guest complaint management -- Customer retention -- Lodging operations management -- Guest experience in hotels -- The guest service of beverages
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