Information technology service management / Authored and edited by 3G E-Learning.
Material type:
TextPublication details: New York : 3G E-Learning LLC, 2023.Edition: Third editionDescription: xi, 393 pages : color illustrations ; 25 cmISBN: - 9781984679673
- 658.4038 In43
| Item type | Current library | Collection | Call number | Copy number | Status | Date due | Barcode | |
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Book
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College Library College Library | Circulation | 658.4038 In43 2023 (Browse shelf(Opens below)) | 1-1 | Available | 67556 |
Includes bibliographical references and index.
Chapter 1 Information Systems 1 -- Chapter 2 Management Information Systems 41 -- Chapter 3 Systems and Management Concepts 87 -- Chapter 4 Managerial Decision Making 137 -- Chapter 5 Principles of Professionalism 185 -- Chapter 6 Acquisition of Software and Hardware 227 -- Chapter 7 Applications and System Requirements 259 -- Index 299
"This book covers the different industrial frameworks that support IT organizations in this transition and explore their impact on the next generation of IT infrastructure. Customer satisfaction and business goals are at the core of ITSM success. The particulars laid under ITSM cover issues and expectations within organizations and meeting IT management deliverables. The book begins with the concept of information systems that corporations use to process financial accounts, to manage their human resources, and to reach their potential customers with online promotions." -- Book cover.
English.
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