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Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By:

Fitzsimmons, James A [author.]

Contributor(s):

Fitzsimmons, Mona J [author.]

Material type: Text

TextPublication details: New York : McGraw Hill, 28 cm.Edition: Sixth editionDescription: xvii, 537 pages : color illustrations, figures, tables ; 27cmISBN:

9780071263467

Subject(s):

Service management

DDC classification:

658 F57

LOC classification:

Sixth edition.

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Date due	Barcode
Book	College Library	Circulation	658 F57 2008 (Browse shelf(Opens below))	1-1	Available		58581

Includes indexes.

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Service management : operations, strategy, information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.